Whether you're moving to a new office or installing equipment, On-site support from Bytes the Dust has you covered. Services range from email and software support to rebuilding your company's network - NO problem is too big or too small. A support engineer will come out to your office to troubleshoot and resolve issues by first identifying the root cause.
Services are provided at an hourly rate and depend on the operating system and hardware. First-time customers are eligible for a 15% discount on all On-site support.
Hourly calls can get expensive. With a Complete Managed IT Service plan, you get the same quality support at a fixed and lower monthly cost.
These plans include unlimited remote assistance for quick on-the-spot support and include on-site service calls for those pesky problems that need a friendly face to resolve. Plus, you get the assurance that certified IT professionals are keeping your network safe from Viruses, Spyware, and other Malware that can damage your company's network. Our alert systems allow us to pro-actively tackle problems before they arise.
VPN and remote control options are available and can be tailored specifically for industries to meet regulatory compliance as well as any other requirements. We help you prepare for the worst by developing strong business continuity plans and implementing cloud based data backups. We find solutions that fit your company's infrastructure and budget.
Different cloud solutions are offered using Microsoft Office 365 for email, file sharing, and inter-office communications or Google Apps for Business. Bytes the Dust also offers cloud based unified threat management (UTM) from Sophos to protect your entire network from hackers, spy bots, and data thieves.
Virtualization is also offered to consolidate physical servers and save both money and office space using VMWare. Solutions for complete managed cloud computing is also available to eliminate the need of having any physical servers at all. Schedule an appointment with a support engineer to find an option that fits your business.
Bytes The Dust has engineers with Microsoft and Apple certifications who are equipped to repair PCs/MACs, routers, switches, servers, and even mobile phones. We have partnerships with online distributors and local computer retail stores to offer competitive pricing on all computer hardware needs. We are constantly creating new partnerships to be your one-stop-shop for both parts and new computer equipment.
We pick up any faulty equipment and deliver improved 2.0 versions usually within a week. Through our online ticketing system, you get real-time updates on progress. We contact vendors and work directly with manufactures to maintain warranty if applicable so you don't have to deal with them.
Bytes the Dust has IT security and network professionals to assist in evaluating your company's network and provide score cards to see how you rank against other companies. Our domain architects can design your entire company infrastructure and provide detailed documentation for support.
We understand the importance of regulatory compliance and we make sure that your business meets state and federal requirements by providing internal control audits on existing processes and procedures.
